Privacy Policy

1. Introduction

Skyloc Dentec ("we", "us", or "our") is committed to protecting the privacy of our website visitors, customers, and users of our cloud platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at skylocdental.store or use our products and services.

Skyloc Dentec is a registered Indian company headquartered in Vaishali, Ghaziabad, Delhi NCR. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

Information you provide directly

• Contact information: Name, email address, phone number, and clinic name when you submit an enquiry through our contact form or request a quote.
• Business information: Clinic address, GST number, and other details required for invoicing and equipment delivery.
• Communication records: Messages, emails, and correspondence you send to us.

Information collected automatically

• Website usage data: Pages visited, time spent on pages, browser type, device type, and referring URLs, collected through standard web analytics.
• Device telemetry: If you use Skyloc Dentec cloud-connected equipment, our IoT modules transmit operational data such as device status, error codes, usage counts, and maintenance indicators to our cloud platform (Skyloc Dentec Connect). This data relates to equipment performance — not patient information.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide product quotes
• Process orders, deliver equipment, and issue invoices
• Provide technical support and after-sales service
• Operate and improve our cloud platform, including real-time alerts and device monitoring
• Send you relevant product updates or service notifications (only with your consent)
• Comply with legal and regulatory requirements, including GST and tax obligations

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share information only in these circumstances:

• Service providers: Trusted third-party vendors who help us deliver services (e.g., cloud hosting, payment processing), bound by confidentiality agreements.
• Legal requirements: When required by law, regulation, legal process, or government request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.

5. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission, secure cloud infrastructure, and access controls limiting data availability to authorised personnel only.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Contact and billing records are retained for the duration required under Indian tax and commercial regulations. Device telemetry data is retained for the period necessary to provide monitoring and reporting services.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention obligations
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at info@skylocdental.store.

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party website you visit.

10. Children's Privacy

Our website and services are intended for dental professionals and clinic businesses. We do not knowingly collect personal information from individuals under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

Skyloc Dentec
Vaishali, Ghaziabad, Delhi NCR
Email: info@skylocdental.store